High CPU usage on Dell Inspiron 5570

It is in November 2019. There is a laptop, Dell Inspiron 5570. It is my mother in law’s laptop. Recently she found it is so slow and ask my help.

I connected this laptop through Teamviewer. I checked the CPU usage and found it is so high and the temperature is also high.

It is above 90 degrees.  The CPU usage is 100%. The top two are Intel PROSet/Wireless Event log service and Intel PROSet/Wireless Zero Configure Service.

 

 

 

The Windows 10 was upgraded to the latest one. build 1909.

I have to check the problem on Google and Dell community.

Actually I found the answer.

Excessive power and CPU usage for Intel(R) Proset/Wireless Services on Inspiron 5570 after Win10 update KB4511552

Here is the guide to solve the problem.

Try installing these Driver Updates then try to update W10 again.

Intel 3160/3165/7260/7265 WiFi Driver:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=400FF&oscode=WT64A&produc…

Intel Chipset Device Software Driver:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=691VF&oscode=WT64A&produc…

Intel Dynamic Platform and Thermal Framework:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=KPPRD&oscode=WT64A&produc…

Intel Management Engine Interface Driver:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=JR36F&oscode=WT64A&produc…

 

When I download the above packages and install them, some are repairing. When I finish the third one, the CPU usage getting low.

 

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