It is in November 2019. There is a laptop, Dell Inspiron 5570. It is my mother in law’s laptop. Recently she found it is so slow and ask my help.
I connected this laptop through Teamviewer. I checked the CPU usage and found it is so high and the temperature is also high.
It is above 90 degrees. The CPU usage is 100%. The top two are Intel PROSet/Wireless Event log service and Intel PROSet/Wireless Zero Configure Service.
The Windows 10 was upgraded to the latest one. build 1909.
I have to check the problem on Google and Dell community.
Actually I found the answer.
Here is the guide to solve the problem.
Try installing these Driver Updates then try to update W10 again.
Intel 3160/3165/7260/7265 WiFi Driver:
Intel Chipset Device Software Driver:
Intel Dynamic Platform and Thermal Framework:
Intel Management Engine Interface Driver:
When I download the above packages and install them, some are repairing. When I finish the third one, the CPU usage getting low.
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