1and1 server downtime reimbursement

I have a site which is hosted by 1and1. It is down last week about 8 or 9 hours.
I remember that it has a 99.99% uptime guarantee.
So, I send an email to them and get the confirmation to reimburse me 3 month free hosting.
1and1 is a trustworthy company.
Their hosting plan is good enough for me and some other users.
Look, they have a lot of free software for site owners.
If you need some hosting or domain, go there. I recommend 1and1.
To check domain, use the following tool.

We trust 1&1 for our domains – Get yours for $5.99 today!